Contact Us
Get answers and solutions to
your billing questions.
|
| |
 |
Payment Address: |
General Correspondence: |
| |
TXU Energy
P.O. Box 100001
Dallas, TX 75310-0001 |
TXU Energy Residential
P.O. Box 227097
Dallas, TX 75222-7097 |
|
| |
Please be sure to include your name and account number
on all correspondence to TXU Energy.
|
| |
Emergencies:
|
To report an outage
|
|
1-800-233-2133 |
|
To report a gas leak
|
|
1-800-817-8090 |
|
| |
Toll-Free Customer Service:
24 Hours a Day Department Names and Phone Numbers:
|
Customers in the Dallas/Ft. Worth area
|
1-972-791-2828 |
|
Customers in all other service areas
|
1-800-368-1398 |
|
TXU E-Bill
|
1-877-460-4263 |
|
TXU Gas
|
1-800-460-3030 |
|
Express Pay - Electric Bill
|
1-800-511-2390 |
|
Express Pay - Gas Bill
|
1-800-672-2420 |
|
| |
Customer Service Email:
|
txuenergy@txu.com |
|
| |
Authorized Dealer
|
7 a.m. - 7 p.m. Mon-Fri |
1-800-883-6060 |
|
Network - Electric
|
8 a.m. - 5 p.m. Sat |
|
|
| |
Authorized Dealer
|
7 a.m. - 7 p.m. Mon-Fri |
1-800-725-0934 |
|
Network - Gas
|
8 a.m. - 5 p.m. Sat |
|
|
| |
Credits and Collections
|
7 a.m. - 9 p.m. Mon-Fri |
1-800-383-8981 |
|
| |
8 a.m. - 5 p.m. Sat |
|
|
| |
Reconnect Electric Service
|
|
1-800-842-2117 |
|
| |
Digging Above or Around Power Lines (DIGTESS)
|
1-800-344-8377 |
|
(This information is provided as a courtesy for our
customers. TXU Energy is not affiliated with DIGTESS)
|